SpecialCare Ordering & Billing Information
Thank you for choosing SpecialCare as your preferred provider of home medical equipment. As a valued patient, caregiver or health care professional, you deserve the special care that has always been the hallmark of SpecialCare. We remain fully committed to providing the highest level of service and the finest medical equipment.
We encourage you to contact us with any questions or comments about our services. Our friendly and knowledgeable Customer Service Representatives are available during regular business hours to assist you. Please don't hesitate to call 858-694-5800.
To place an order or make a home medical equipment referral, please contact us by phone at 858-694-5800 or 800-794-4076, or by fax at 858-560-7765. Special equipment and services may require further documentation. Please call us for more details.
SpecialCare’s billing process begins when you receive your equipment. Our staff starts by reviewing the information provided by your physician or referral source. Your physician may need to complete additional documentation required by Medicare and other insurance companies. SpecialCare will request your physician complete this documentation. It is important to note that insurance reimbursement is based on your medical needs, as documented by your physician, and on meeting certain coverage criteria. For more information on what insurances SpecialCare accepts, please call.
SpecialCare sends out billing statements monthly. If your account has a balance due at the end of the month, you should receive a statement within the first week of the following month. For patients with Medicare and a secondary insurance, you may not get a statement unless you receive a non-assigned item, your insurance does not pay for an item in full (perhaps due to co-pay or share of cost) or if your deductible had not been met at the time of service.
SpecialCare has been certified or accredited by the following organizations as a high quality medical service provider
Community Health Accreditation Program