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Privacy Policy

Effective Date: May 10th, 2026

Release of Patient Protected Health Information (PHI) as required by Federal Law

In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) SpecialCare, like all medical care providers, may be required to share PHI in these limited circumstances:

  • Disclosures to or requests by a health care provider for treatment purposes.
  • Disclosures to the individual who is the subject of the information.
  • Uses or disclosures made pursuant to an individual’s HIPAA compliant written authorization.
  • Uses or disclosures required for compliance with the Health Insurance Portability and Accountability Act (HIPAA) Administrative Simplification Rules.
  • Disclosures to the Department of Health and Human Services (HHS) when disclosure of information is required under the Privacy Rule for enforcement purposes.
  • Uses or disclosures that are required by other law.

Outside of these limited circumstances, SpecialCare will not disclose patient information.

Terms and Conditions – SMS Campaign

Terms and Conditions for SpecialCare SMS Messages

By opting in to receive SMS messages from SpecialCare (“we,” “our,” or “us”), you consent to receive periodic SMS messages from us. These messages may include:

  • Important updates
  • Order information
  • Other communications related to our products and services

1. Opt-In Consent

By providing your phone number, you agree to receive SMS messages from SpecialCare. Consent is not a condition of purchasing any goods or services.

2. Message Frequency

You may receive messages periodically. Message frequency may vary depending on your interactions and communications related to our products and services.

3. Opt-Out / STOP

You can unsubscribe from SMS messages at any time by replying STOP to any message you receive from us. Once you reply STOP, you will be unsubscribed from future messages.

4. HELP / Support

If you need assistance with our messaging program, you can reply HELP to any message for guidance, or contact our customer support at:

5. Message & Data Rates

Standard message and data rates may apply for messages sent to and from your mobile device. Contact your mobile carrier for more information.

6. Limitation of Liability

SpecialCare is not responsible for delays, delivery failures, or other issues caused by mobile carriers, network outages, or technical problems beyond our control.

7. Changes to Terms

We may update these Terms and Conditions from time to time. The most current version will always be posted on this page.

8. Contact Us

For questions regarding these Terms and Conditions, please contact us at:

Certifications & Accreditations

SpecialCare has been certified or accredited by the following organizations as a high quality medical service provider

Community Health Accreditation Program

California State
Licensure Board

Medicare
Certified